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Return Policy:
  • If you are dissatisfied with your order, you can return any unopened items for a prompt refund or exchange.  
  • Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
  • Refunds for items returned within 30-90 days after the purchase date will be in the form of a credit redeemable on your next purchase.
  • The original shipping and handling charges are not refundable. There is a restocking fee of $6.00, which will be taken out of your refund.
  • We do not accept returns on items purchased more than 90 days prior to the request.
***We DO NOT accept returns for opened products.  If you are dissatisfied with the product, please give us a call.  We might be able to offer you a discount on your next purchase, but there is no guarentee. 


If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. 

Please mail your package in a prepaid, insured, traceable method to the address below.
Cincinnati Health Institute
7712 Hamilton Ave.
Cincinnati, OH 45231

Damaged Products:

  • If you experience any problems with your products upon delivery, please immediately photograph the damaged products as well as the package in which it was shipped. This is required for you to be able to file a claim with the carrier. 

** We rarely experience problems with damaged products, but when a problem arises, we are dedicated to resolving the issue appropriately.  Please contact our office, so we can help you 1-844-566-2220.  

Please call for questions.

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*On orders over $75
*excludes international shipping

Flat Rate U.S. Shipping
on orders under $75.00

International Flat Rate Shipping
N. America $25.00
Outside of N. America Contact us